Please make sure young children and pets are kept safely out of the way. For example, we'll need to access any locked gates or cupboards. Make sure there's clear access to the area where you want the charger installed. So, it's a good idea to switch off any appliances or electronic equipment that may be affected, including any household alarms, before we start your installation. The engineer may need to switch off your electricity supply to install your charger. Make sure someone over 18 is available to meet our engineer, answer any questions and stay with them throughout the appointment. If you don’t already have the Hive app, we would advise you download it prior to the installation day to your smart phone or device as the engineer will talk you through how we pair your new charger to the app. To make sure your install goes ahead smoothly, its best to carry out these checks before the engineer arrives: The engineer will call ahead to let you know they’re on the way. Installation can time vary, but please allow around half a day. We’ll agree a date with you for your installation and confirm this by email along with the time when the engineer will arrive.
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